Customer Testimonials
Dom Carter was extremely helpful in my search for a car and made for a seamless car buying experience.
Just purchased my 1st vehicle. I had the pleasure of having a wonderful sales person by the name of Jacob. He walked me through the paperwork ,while explaining everything to to me as we went along. Thank you Jacob for your help and service. SATISFIED CUSTOMER 🙂👍
The employees are nice and respectful.
Gabriel Davis was outstanding. The service was five stars. Thank you so much. highly recommended.
Ali took care of us when buying our new Tucson.
Jacob made the whole process so easy! Price was right and goods were great!
I had a very similar experience to an earlier review where they tried to charge me a diagnostic fee that should be 100% covered under the warranty...... i took my vehicle to a trusted local mechanic and now I have SOLID INDISPUTABLE EVIDENCE for a qualifying issue to be 100% covered under warranty (and also be reimbursement for the initial repair)...... and ill be back this week...... but i am concerned about getting solid honest work handled after I filed a corporate complaint on my initial visit..... the other close location has AWFUL reviews though so I dont have much choice....... I ... Read More Google - Oct 28, 2026
Jacob our sales guy was awesome. He was patient, didn’t waste our time and answered all of our questions quickly. I will be referring them to all our friends who are in need of a car!
I had a great experience working with Dom on the purchase of my new car. From start to finish, he was professional, knowledgeable, and genuinely focused on the customer experience. He was attentive to our needs, easy to work with, and made the entire process smooth and enjoyable. It’s refreshing to work with someone who truly values their customers and makes you feel comfortable throughout the buying process. I highly recommend Dom to anyone looking to purchase a vehicle!
Our salesman was not pushy. He took the time to show us the vehicle and gave us as much time to talk it over. We recommend Clement Hyundai for buying a new car. Showroom was clean.
I brought my 2026 Hyundai Santa Fe with 15,000 into Clement service for an oil change. I was told during the buying process that I would receive free oil changes for 36,000 miles. When I purchased the extended warranty I asked if free oil changes also extended to 100,000 miles. The finance manager said no it was only good for rhe first 36,000. Okay. But I was told today that no, I received 1 complimentary oil change at 7500. And thats it. No more complimentary oil changes. I was and am very angry that I was, uh, misinformed.
Being in my 70s I dont want to spend ... Read More Google - Oct 19, 2026
If I could leave a zero I would. Please don’t make the mistake and buy from Clement and or John. It was the worst experience ever. John is the true definition of a car salesman. He just wanted us in and out. Didn’t want to take the time to go over the auto with us. Not one manager came to greet us. The finance guy was very rude. John had the wrong vin on the forms. It took Hyundai 2 weeks to correct it and another credit pull. The only 2 bright spots were the receptionist and the marketing lady. ... Read More Google - Oct 17, 2026
Great experience with Dom. Quick and easy process and love the new car.
I worked with Dom in sales, and he was awesome! He knows his stuff and was very accommodating through the buying process. Hannah was awesome as well - both were knowledgeable, considerate, and not pushy which I really appreciated. I also had service through clement on my previous vehicle, and I have nothing but amazing things to say about Alyssa. She is empathetic, knowledgeable, responsive, and made tough issues a little bit easier to go through due to her level of service and care.
Alyssa helped me with the purchase of my new Santa Fe and she was amazing! So attentive and helpful throughout the process. I will say that when I came back a couple weeks later, there was some confusion from the service department on how to handle my permaplate application. Eventually it was figured out though.
Ali is a sweetheart 💕
Drove to your city on an unexpected emergency trip, daughter is preggy 🙂 11 hours there and quick overnight rest and plans to drive right back the Metairie Louisiana. Woke to the car engine very sluggish, felt like misfiring or bad gas, was my guess. Drove to the CLEMENT HYUNDAI location (5 minutes away) and pulled up to the service station. Was greeted by a very nice lady (Alyssa) I explained everything and she got us in very quickly. Service station ran the codes, fixed the problem and was back on the road (no charge under warranty) with a HUGE smile. Thanks for ... Read More Google - Oct 12, 2026
Dom was great!!
Dom was amazing! Extremely patient and helpful!
Great place, great cars! Russ made it easy and enjoyable to buy a car. If you have bought a car before, you know that isn't always the case. Highly recommend. Ask for Russ
Allie and Jacob were extremely helpful and did a great job. Justin was fast and efficient and took care of us quickly so we didn't have a long wait! Thanks everyone!
Dom Carter was an amazing sales rep and was open and straight to the point. Made the buying process simple and stress free.
Working with dom was amazing. He helped me finance a car with lower mileage than the car I originally wanted. He also go me multiple approvals. Thank you dom on helping me get my new car. Me and my daughter absolutely love it !!!!
UPDATE: The financial department is very deceitful and will explain nothing to you. They do not get back with you if they have questions. Dom and the sales team were very friendly and helpful. Made the car buying process smooth. In the end 2.5 stars
Dom made it happen with ease. I look forward to doing more business with Dom and the team
Ali was fantastic. Spent a lot of time showing us different vehicles and answering all our questions.
Good job!!! Dom🎉
Jacob was very friendly and helpful during our buying experience. Would definitely buy from him again.
Great experience through and through. Russ is a great salesman, no pressure, no sneaky fees, straight to the point and helped us get to the price we wanted! Justin and the rest of the team were really great! Not to mention Hyundai's great factory warranties. We are loving our new Sonata Hybrid!
Dom was awesome. Very helpful and made the process smooth. We never felt pressured.
Jacob Schultz was easy to work with and helped us find the car we were looking for. If you’re looking for a no hassle car buying experience where you are sure to leave satisfied-find Jacob-he will take care of you!
Dom was our salesman and did a terrific job. Extremely helpful and explained every detail on the vehicle.
Fantastic buying experience! Jacob was patient and answered all our questions and was upfront during the whole buying process.
Jacob provided exceptional service! He was easy to work with, answered all our questions and the overall process was smooth. We highly recommend Jacob and the dealership!
Great experience! Very helpful staff! Jacob took great care of us made the buying experience pressure free and easy! Thanks.
Jacob was exceptional! He crafted a deal that got us into a new Tuscon! He should get a raise!
Dom was very nice and helpful especially being 19 and making my first car purchase. highly recommend!!
This was the easiest car buying process. Dom Carter was amazing to work with! Love my new Santa Fe!!!
Jacob S was an excellent help, wasn’t pushy about anything at all. He showed us exactly what we came for and explained the extra options very clearly. We’re walking away with a beautiful 2025 Honda Pilot for a great price! Thank you! 🙂
This was my husband and I’s first experience buying a car from a dealership and we just by chance decided to stop here. Jacob S. greeted us and made the whole process easygoing. We were just in the stages of looking when he showed us our car that we ended up purchasing. He has been so helpful and more than willing to be honest with us and make this feel like a friend to friend transaction rather than a dealership. Will buy from him in the future!
Jacob Schultz was a fantastic salesman. He was very helpful and accommodating of our crazy schedules.
They don't even deserve a 1 star rating. This has by far been the worst dealership I have ever dealt with! Their customer service is horrible. They lie, they give you the run around , they never call back when you leave messages and when you call them out on these issues they are sarcastic with you. Trying to get money back from GAP ins cancellation is a complete nightmare! With all the dealerships that are out there I would definitely reconsider before doing business with this one!
We had such a wonderful car shopping experience with Clement - Dom is the GUY!!! The team was friendly, professional, and worked with us to get everything finalized despite a few unexpected paperwork hurdles. We appreciated their willingness to work with our credit union and help us get into our new Tucson. Thank you to Dom and the entire Clement team for making it happen!!
I had a great experience working with Dom Carter. He was friendly, professional, knowledgeable, and made the entire car buying process easy and stress free. He was never pushy and took the time to answer all of my questions and make sure I was comfortable with my decision. I really appreciated his honesty and communication throughout the process. I would definitely recommend Dom Carter to anyone looking for a vehicle and would be happy to work with him again in the future.
Great place to buy a car.
Dom Carter was a pleasure to work with and very helpful.
Had a great experience purchasing a new car with Jacob. He was really patient and helpful in my decision making
Dom was fast friendly and got the job done. We are used to spending half a day at the dealership to buy a car. We were ignored at another dealer so came here and Dom had us in and out in less than 2 hrs. Great experience
Dom made it à very smooth process. In and out and I love my new Santa Fe
Dom, thank you so much for your help! Great service!
Shout out to Russ Gruelle for the exceptional manner in which he guided my wife and I through the purchase of our new 2026 Santa Fe! Not only was he extremely helpful and patient with us, his professional demeanor and attitude made the entire process quite enjoyable. Since our purchase, he's been extremely diligent to address our needs and continues to follow-up in a very timely manner. The entire team at Clement was great....well done guys!
Jacob Schultz was amazing. He kept me informed and updated on everything about the car. Made the process quick and easy and enjoyable for buying my first car!
I appreciated Jacob Schultz’s help in purchasing my 2024 Hyundai Ioniq 5. He answered many of my questions, and tried to find answers for the questions he didn’t know. He works hard to make the process as quick and easy as possible.
We couldn’t be happier with the kindness and support Alyssa gave us during our Palisade purchase. She is the best!!! Thank you so much!
If I could leave 0 stars I would. The whole business giving me the run around is absolutely ridiculous. 25 days for a payoff of a vehicle, the check was 136.61 short. I’ve left several messages without a phone call. If this is not resolved, I will be asking for a refund of what I paid for the other vehicle to be paid off.
Service Department is horrible. They are always rude and are not helpful. They are never friendly nor seem to welcome you when you come into the service desk. You literally stand there like an idiot until one of them decides to look at you. One time we waited 3 hours for a normal service and oil change in the waiting room. My husband had to go ask the desk and we knew they forgot to get us. Our car was parked all the way back and out of the way. We moved from another state to here and we always had ... Read More Google - Aug 26, 2026
We had such a great experience working with Russ Gruelle while purchasing our new 2026 Santa Fe. From the beginning, Russ was incredibly responsive, friendly, and thorough. He never made us feel pressured and genuinely took the time to make sure we felt comfortable and confident in our decision. And Justin in finance was equally as impressive.
We were deciding between the hybrid and gas Santa Fe, and Russ even went out of his way to send me an article comparing the two so I could review it and feel good about the choice we were making. That kind of thoughtfulness ... Read More DealerRater - Aug 24, 2026
Buyer beware. Carefully review every finance document before signing anything at this dealership.
I discovered that GAP coverage and an extended warranty totaling roughly $3,500 were included in my financing package without being clearly explained or discussed. Many customers may not notice these charges unless they thoroughly review every page during the signing process.
If you later decide to cancel these products, refunds may be prorated, meaning you could lose part of your money. Meanwhile, interest continues to accrue on the financed amount.
Cancellation took 2months plus and unfortunatly I bought another car in this time and they repeated the same ... Read More Google - Aug 19, 2026
Avoid this place. Had all sorts of trouble getting my title. Then they hadn’t performed the inspections on the vehicle. Made an appointment in person and when I showed up they claimed I didn’t make one. The service manager was extremely condescending about it. Every time I’m told something different. Avoid unless you enjoy stress headaches that they induce.
Whoa ho ho. If you’re going used. Wow. Check the key fob 1st. Hahaha. Giving them a five star as nobody forced the drive off the lot. However. Oy. Be aware, GAP insurance was left out of the numbers game. And despite a high credit score and a decent enough down payment; that could have been more if more time allocated to move funds for such. But nope. Ya try to be a nice guy and zingers. My mother 72 yo and disabled. Me a 100% disabled service connected. Being a nice guy will cost you dearly. Things like omitting credit ... Read More Google - Aug 7, 2026
Absolute nightmare. Love my truck though. I was lied to and told that the Doc fees are state mandated. They are not under RSMO 301.558 (they can be mandated by the dealership but not the state). I was also told I wouldn't need to go to the DMV since I added the tax on the loan. Also a lie, I did in fact need to go to the DMV. And last, I did not receive a call or text stating my Title was ready for pickup. I had to call 3 months later to which they said "we sent you ... Read More Google - Jul 9, 2026
The service department at Clement is always top notch. They are timely, professional and go above and beyond. My service advisor Alyssa is amazing. She communicates with me every step of the process and is always happy answer any questions. She make my experiences servicing my vehicles with Clement smooth and efficient.
Sales person was very helpful and polite, listen well and knew where to get answers.
I cannot express enough how much I would discourage any and everyone from doing business with these people. I purchased a car from them 4 months ago, still don’t have a good title for it, have had to chase them down for every ounce of correspondence over the past 4 months, and haven’t once gotten an apology from anyone. At this point we have to take legal action against them. For your sake go somewhere else.
Got my maintenance done faster than my oil changes Alyssa is always very helpful with everything
Got my maintenance done faster than my oil changes Alyssa is always very helpful with everything
The lady that ran the service desk when I arrived was dismissive and couldn't answer my questions regarding maintenance and didn't and just showed me on my way at the end of my appointment. I never received a record of service or the results of my complementary multi point inspection that may or may not have been done because I never got a record of service. When I asked I was just told everything I needed including my keys were in my car.
Have never left a dealership before with a car and no paperwork and no idea how to operate an ev
Jon helped with a major issue in a timely manner, courteous and professionally. Jon helped with a major car issue and able to get our issue resolved in a timely manner, he was courteous and professional.
ever one was very helpful and nice . I had a very good experience. they treated.me every good
Immediately greeted me when I arrived. Communicated what was being done and about how long it would take. Showed me where the waiting area was. Work was completed well below the estimated time and gave me an update on the work performed. Liked that they washed the vehicle!
Excellent service, knowledge, courteous, and efficient staff. Everyone was very helpful, knowledgeable, and made the process a breeze.
Mi would never recommend anybody go to get work done at this location. I went to get my water pump replaced and they cracked the plastic around my radiator fan and they also screwed up a few lug nuts when I got my tires rotated. And besides that Jon at the service center has the worst attitude towards customers. Luckily I had to void my warranty to get the water pump replaced cause now I don’t ever have to come back.
The only reason this is a 2 star is because we got a good vehicle for a good price. The bad, I was told a certain price online and then when we arrived and signed the paper work they refused to give us the deal agreed upon unless we bought the extended warranty which I did not want. So then the finance guy told me that once we make the deal I can call a few months later and ask to cancel the warranty for a refund. I have been calling, sending emails, talking to everyone there. Nobody gets back with ... Read More Google - Jun 3, 2026
Our time is very valuable to us and your dealership respected that. Jacob Schultz provided transparency and operated with speed regarding my Hyundai lease turn in and the new lease of my 2025 Tucson. We appreciated being able to conduct the deal via email and phone because we live about 100 miles north of the dealership. Our local dealer being 30 miles away had a limited inventory. Our time at the dealership was minimal which was a specific request of mine.
We were in the financing office in less than 30 minutes and Jacob delivered on all promises. Mutual respect, integrity and honesty promotes ... Read More DealerRater - May 31, 2026
I wanted to buy a second car at Clements , but now I will never ! Finance guy asked if I I wanted extended warranty & I said no ..he added one anyway . Also , took over a month to get the title . Poor communication.
I recently purchased a used vehicle from Clement. Mechanically, the car is in good shape and drives well. However, the experience with my salesman was incredibly frustrating, lack of communication. The dealership policy is "no negotiation," which I accepted. I asked the salesman twice: "Will $22.9k buy this car all-in, correct?" He confirmed Only after I said, "Fine, let's write it up," he slides in an extra $620 doc fee. When called out, he claimed it was a "state-mandatory fee." It is not. The state merely caps the maximum amount a dealership ... Read More DealerRater - May 30, 2026
Every body was very nice and the service department was set up with coffee and snacks so that was helpful because sometimes you don't have a chance to eat breakfast
Do you need to do something about finances? Just still too long there. Have a nice day
Seamless Experience was seamless. Got all the required checks done in a record time Team is fantastic
State of the art facilities with the new dealership off 64/40 in wentzville love the snacks and amenities for customers! Whether it's for service or even on the sales side!
Tony the General Manager and Allyssa the sales rep was horrible to deal with. They were absolutely unprofessional. Edited response* The response from the dealership to my honest review appears to be mixing me up with a different buyer. Not surprised seeing all the negative reviews from others.
I did not have Tony I had John. When purchasing my vehicle I felt pushed to purchase and I could not get a word in. I barely had time to think and really look at the car I purchased
Organized, in on time and no pressure to do additional or unnecessary work. No thanks.
Extremely poor communication with customer. Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get return phone calls. The service department wanted to perform a recall service that wasn’t even issued for our car. I would suggest steering clear of this dealership
We were promised a full tank of gas, received rhe car with less than half a tank. The signing of the paperwork took almost an hour, without any financing. We were given only one key and told that the second key MAY arrive with the title. That sounds very bogus to me.
I took my car in for a diagnostic and was misled several times regarding the appointment time and drop off. When the car was finally dropped off I was told I’ll get a call update with the diagnostic results. Didn’t receive a call and it took two days for the diagnostic to be done. Meanwhile my calls were sent to Ai system they use and I only received text messages back regarding my car status. When I went to pick up the car, the battery was dead, and the technicians manually opened the door using the keys by ... Read More Google - May 23, 2026
I brought my vehicle to the dealership to address an oil leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a ... Read More DealerRater - May 22, 2026
They always treat the situation with respect and urgency. Alyssa has always been a joy to work with
Oil change was quick, garage was beautiful, nice to have a sitting area w Starbucks coffee and tv
Shady outfit! Not to ne trusted! Went in for a $300 part
Then, they use scare tactics to get you to buy their service for a ton of things that didn't need to be done.. Had an oil change right before going in. They still changed the oil and air cabin filters even change the transmission fluid. They say as a scare tactic that the warranty company would not honor their warranties unless they did it, which is a lie. Don't fall for their scams! They build out twenty two hundred dollars for basic service! Took advantage of an ... Read More Google - May 18, 2026
The people at the dealership with friendly and easy to work with to complete the purchase of the car.
They pulled a bait & switch on the finance I was in for the 60 mo 0 % no payment for 90 days and they to give me 84 mo & 7.49 %
Bought my car brand new in 2023. Had around 11 miles on it. 3 years in, the paint on the hood and fender is completely peeling. I’m at 41,000 miles and they said since I’m at 3 years and more than 38,000… it’s not covered? But there’s a white car, same make, under recall due to the paint peeling. I will NEVER buy from this company again. There’s a whole Facebook group about Hyundai paint peeling and nobody ever fixing it. If I could do negative stars, I would.
Dominic was fantastic!! Gina was awful Dominic was very helpful in showing me several vehicles. Gina talked super fast, didn't explain well and didn't give me my contract in office. She said she would PDF it via email. I then had to drive an hour and 20 minutes back to the dealership to retrieve it: it was my first time buying a new vehicle.
Good experience and price,process could have been easier and more informative on payment rates and such, the salesmen and financial lady we worked with were awesome
