The lady that ran the service desk when I arrived was dismissive and couldn't answer my questions regarding maintenance and didn't and just showed me on my way at the end of my appointment. I never received a record of service or the results of my complementary multi point inspection that may or may not have been done because I never got a record of service. When I asked I was just told everything I needed including my keys were in my car.

Have never left a dealership before with a car and no paperwork and no idea how to operate an ev

Jon helped with a major issue in a timely manner, courteous and professionally. Jon helped with a major car issue and able to get our issue resolved in a timely manner, he was courteous and professional.

ever one was very helpful and nice . I had a very good experience. they treated.me every good

Immediately greeted me when I arrived. Communicated what was being done and about how long it would take. Showed me where the waiting area was. Work was completed well below the estimated time and gave me an update on the work performed. Liked that they washed the vehicle!

Excellent service, knowledge, courteous, and efficient staff. Everyone was very helpful, knowledgeable, and made the process a breeze.

Mi would never recommend anybody go to get work done at this location. I went to get my water pump replaced and they cracked the plastic around my radiator fan and they also screwed up a few lug nuts when I got my tires rotated. And besides that Jon at the service center has the worst attitude towards customers. Luckily I had to void my warranty to get the water pump replaced cause now I don’t ever have to come back.

Our time is very valuable to us and your dealership respected that. Jacob Schultz provided transparency and operated with speed regarding my Hyundai lease turn in and the new lease of my 2025 Tucson. We appreciated being able to conduct the deal via email and phone because we live about 100 miles north of the dealership. Our local dealer being 30 miles away had a limited inventory. Our time at the dealership was minimal which was a specific request of mine. We were in the financing office in less than 30 minutes and Jacob delivered on all promises. Mutual respect, integrity and honesty promotes loyalty, we’ll be repeat customers. Thank you for a pleasant experience.

I wanted to buy a second car at Clements , but now I will never ! Finance guy asked if I I wanted extended warranty & I said no ..he added one anyway . Also , took over a month to get the title . Poor communication.

I recently purchased a used vehicle from Clement. Mechanically, the car is in good shape and drives well. However, the experience with my salesman was incredibly frustrating, lack of communication. The dealership policy is "no negotiation," which I accepted. I asked the salesman twice: "Will $22.9k buy this car all-in, correct?" He confirmed Only after I said, "Fine, let's write it up," he slides in an extra $620 doc fee. When called out, he claimed it was a "state-mandatory fee." It is not. The state merely caps the maximum amount a dealership can charge, and Clement chooses to charge the maximum. He then tried to cover it up by saying the dealership legally couldn't pay it. Be transparent from the start; don't lie to your customers. Since I was having the car shipped, I relied on a video walkthrough. I told him I knew it was a used car and expected some wear, but asked him to point out any deep scratches, rock chips, or dents. Instead, he repeatedly insisted the car was "perfect" with "no dents or scratches." The Reality: The car arrived with two very minor dents (which was fine and to be expected), a front was full of rock chips (some were to be expected by don’t tell me there is none), and 7 to 8 deep scratches that cut straight through to the primer. I also pointed out a stain on the headliner during the video and asked if it would be cleaned. He promised it would be. The car arrived with 3 stains still on the headliner. I asked the salesman to notify me when the car left the lot so I can add it to my insurance. He completely failed to do so. I only found out the car was gone when the transporter called me to say he pick the car up about 10 hours ago. I texted the salesman when the car arrived, I stated the car had a bunch of scratches and the stained headliner, instead of offering an apology or a solution, I received a defensive "cover-your-butt" response followed by a smart remark: "A little soap and water will take care of the head liner and the dealership can’t afford to repaint all of the used cars." He also claimed he inspected it before it loaded and the car looked good. In conclusion, the car itself is fine, but the salesman was completely unprofessional and once he knew he had the sale, he didn't care about the customer, he just wanted his commission check.

Every body was very nice and the service department was set up with coffee and snacks so that was helpful because sometimes you don't have a chance to eat breakfast

Do you need to do something about finances? Just still too long there. Have a nice day

Seamless Experience was seamless. Got all the required checks done in a record time Team is fantastic

State of the art facilities with the new dealership off 64/40 in wentzville love the snacks and amenities for customers! Whether it's for service or even on the sales side!

Tony the General Manager and Allyssa the sales rep was horrible to deal with. They were absolutely unprofessional. Edited response* The response from the dealership to my honest review appears to be mixing me up with a different buyer. Not surprised seeing all the negative reviews from others.